We want you to be 100% completely satisfied with your Appelt's Diamonds purchase. If, for whatever reason, you are not completely satisfied with your purchase, we will exchange or refund the item within 30 days of the purchase date. Simply bring your merchandise back in its unaltered, original condition with the original receipt and packaging.
Getting engaged is one of the most exciting and important decisions of your life. At Appelt's Diamonds we want to make your engagement easier and therefore all Engagement rings can be returned within 90 days of the purchase date. *Fees may apply.
Merchandise that has been special ordered can be returned with a restocking fee of 35%. Customized or modified merchandise including engraved items cannot be returned or exchanged. Any diamond certificates, warranties, special documentation, care cloths or jewellery cleaners must accompany any return or a regular retail fee will apply on each item. Refunds will be made in the same manner in which payment was made at the time of purchase. Returns over $5,000 or items originally purchased by cash in excess of $200, a cheque will be issued from our head office within 7 days of the return.